Crash Replacement Programme 

The Lazer Crash Replacement Programme is available only to customers that are resident in the UK & Ireland and purchased their helmet from Freewheel.

The Helmet Crash Replacement Programme is specifically for customers who have purchased a Lazer branded helmet online from Freewheel.co.uk.

What is it?:

The programme is designed to subsidise the cost of buying a replacement when a Lazer helmet has been crashed.

A helmet up to three years old (from date of purchase) can be replaced at a reduced price, if it has been involved in an accident.

This Programme is run at the discretion of Freewheel and can be cancelled or amended at any time without notice.

How to apply:

Email the Freewheel Customer Service team using the reference “Lazer Crash Replacement Programme” and include the following information:

• Information about the crash/accident with photographs of the damaged helmet

• Proof of purchase of the old helmet (Freewheel order number)

• Helmet model and colour

Once your request has been successfully reviewed (please note this can take up to 7 working days) the customer service team will get in touch with you to arrange the return of your old helmet and to take payment for your new one.

You will be required to post your old helmet (at your own costs) to: Freewheel Warranty (Lazer Crash Replacement), Madison Cycles, Roebuck Way, Knowlhill, Milton Keynes, MK5 8HL

The team will provide you with a returns number to attach to the exterior of your parcel.

Your new helmet:

The replacement helmet is priced at a 50% discount off the current SRP of the helmet you’re being supplied as a replacement.

The replacement will always be the same model as the original or the nearest current equivalent if the original is no longer available. When the same colour helmet is no longer available, the customer will be sent an alternative colour from the current range.

Freewheel will send the new helmet directly to the customer’s chosen delivery address.

Prices are subject to change from time to time, and will be confirmed by Freewheel Customer Service Team.